Shipping policy
Shipping Policy
- Shipping is based on weight.
Order Processing
- All orders are processed within 1–3 business days.
Shipping Times
- Domestic orders: 3–5 business days for delivery once shipped (excludes holidays and weekends)
- International orders: 6–14 business days for delivery once shipped
- Please note: these shipping times are estimates and may vary due to external factors outside our control.
Customs & Duties
- International orders are responsible for any customs duties, taxes, or fees applied upon delivery. These charges are determined by the destination country and are not included in the order total at checkout.
Order Not Yet Shipped?
- If your order has not shipped within the expected timeframe, please reach out using the contact form below or email shopkeeper@themochimarket.com with your order numberand we'll be happy to look into it for you.